More than likely you have come across a website that is cluttered, clunky, and not easy to use. How did this make you feel? You were probably left frustrated, and as a result, left the website within a matter of seconds.
As a website designer or business owner, you do not want customers to feel frustrated when they attempt to navigate your website. While it is important to have a website that implements SEO best practices, it is also important to have a website that is user-friendly. This article will cover what customer-centric web design is, and why it is so important.